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Norfolk County Ontario’s Garden
Norfolk County Tourism

Canadian fruit-drink manufacturers import lots of juice concentrate each year to mix with water and sell to the Canadian consumer. One consumer contacted several manufacturers, asking to know where the concentrate comes from. Here are the responses.

Consumer’s Question

Our family has recently stopped purchasing fruit drinks such as your products for our children over concerns that we don’t know where the ingredients come from. We are concerned that the fruit juice concentrate used in your products come from countries with poor quality standards.

Can you please tell me which country the juice concentrate for your drinks comes from Also, please tell me which of your fruit drinks uses 100% concentrate from fruit grown in Canada. If you blend your concentrates, I would like to know which fruit drinks include any non-Canadian concentrate in the blend.

Thank you,
Consumer

Manufacturers’ Answers

The Cider Keg

From: The Cider Keg
Subject: RE: Ingredients in your product

We produce 100% Canadian made cider products. I feel you should question where your food comes from because as far as I know there are no longer any Canadian producers of apple concentrate. There are only one or at the most two apple concentrate producers left in the US. Most apple concentrate originates in China.

The Cider Keg does not use apple concentrate, we press only the apples we produce on our farm in Norfolk county or from our grower association the Norfolk Fruit Growers.
Thanks
The Cider Keg
[www.ciderkeg.com]

Compliments (Sobeys)

From: Compliments Customer Care
Subject: Compliments Juice

Thank you for your message. As we have several suppliers for our juices I have selected some for you(listed below) which were manufactured in Canada I have also included their UPC scan code so you know which ones to look for at the store.

On products made in Canada, you will see “Prepared for Sobeys…” and on products made outside of Canada you will see “Imported for Sobeys….”
If you’re ever wondering what country a particular product might come from, we will gladly provide that information if you can let us know the UPC code so we can be certain of which item we’re discussing.

Let me reassure you that there are many factors that enter into the selection of suppliers for our products, and as a condition of doing business with Sobeys, all of our suppliers, both Canadian and otherwise, must first pass inspection by accredited, third-party auditing firms and must continue to demonstrate product quality and food safety practices that meet or exceed Canadian standards in all regards.

Sincerely,

Compliments Customer Care
www.Compliments.ca

McCains

Melanie, a representative of the company, responded by telephone with the following information. McCains is committed to quality and food safety in their products. The company sources its ingredients globally and apple juice concentrate is sourced from China. Collectively, 90% of apple juice concentrate used in juice products collectively by manufacturers in Canada is sourced from China. McCains has a long-standing relationship with its suppliers in other countries and has rigorous safety programs and monitoring systems, including representatives of the company in those countries who participate in differing levels of review, including regulatory inspections. McCains is not aware of a Canadian supplier of apple juice concentrate that can supply the product at the price point and at the food safety requirements needed by McCains.

Ocean Spray

From: Ocean Spray Consumer Affairs
Subject: Reply from Ocean Spray

Thank you for visiting us at www.oceanspray.ca.Please be assured that Ocean Spray uses no ingredients that we feel are not completely safe for consumption. Before we sign a contract with any ingredient supplier, our Quality Assurance personnel conduct on-site visits to be sure their products meet all of our standards.While we would like to purchase all our ingredients domestically, oftentimes a combination of supply and cost leaves us with no option but to look elsewhere. However, we choose to list the country of origin on our containers for those consumers, who are concerned with this issue. You might be interested in knowing that as a farmer’s cooperative of cranberry and grapefruit growers, all the cranberry and grapefruit juice we sell is domestically produced.If we can be of any further assistance, please feel free to e-mail us again or contact us by phone at [deleted] Monday through Friday 9-4 EST. When responding, please reference the case number located at the bottom of this e-mail.
Thank you,

Ocean Spray Consumer Affairs

Sun-Rype

From: Sun-Rype Consumer Services
Subject: Sun-Rype Consumer Services Response

Thank you for taking the time to visit our website. We appreciate
consumer feedback and welcome the opportunity to address any
questions or comments.

Sun-Rype is based in Kelowna, BC. Our flagship product – Pure Apple
Juice Not from Concentrate is produced using apples from the Okanagan
Valley and the state of Washington. Sun-Rype Apple Juice is available
across Western Canada.

Consumers can rest assured that at Sun-Rype food safety and quality
are of paramount importance and our quality assurance standards,
protocols and procedures include careful inspection throughout all
phases of our operation to ensure only the highest quality products reach
our consumers.

Sun-Rype adheres to the highest quality standards in all of our
Manufacturing and Quality Assurance practices working closely with the
CFIA (Canadian Food Inspection Agency) and strictly adhering to all
guidelines established by CFIA and Health Canada.

Sun-Rype is (HACCP) certified (Hazard Analysis Critical Control Points
system) for the entire facility. This is an internationally recognized set of
highly stringent principles for controlling food safety.

Sun-Rype raw materials are sourced from only approved, reputable
suppliers around the world including the United States, Chili, China, New
Zealand, Poland and South Africa. All suppliers that Sun-Rype sources
from must be HACCP certified. (Hazard Analysis Critical Control Points
system).

Furthermore, these raw materials undergo ongoing inspection, analysis,
evaluation and certification. Raw materials are subject to rigorous
scheduled screening by independent labs that test for 300-400
components including pesticide residues; heavy metals, trace metals and
authenticity.

If you require additional information concerning regulations governing
food safety we encourage you to contact the Canadian Food Inspection
Agency office in your region or at www.inspection.gc.ca

We have forwarded a complimentary coupon by regular mail that is valid
towards any of our products at grocery stores in your area.

If there are any further questions, please contact me toll free at [deleted] or at www.sunrype.com and click on the “Contact Us” section.

SUN-RYPE PRODUCTS LTD.
Consumer Services Representative

Welch’s

From: Consumer.Relations@[deleted]
Subject: Your Inquiry

Thank you for contacting us about Welch’s Juice. Your comments and inquiries are appreciated because they provide valuable feedback about our brands.

Cadbury Schweppes has been making great brands that people love for more than 200 years. We are proud of our family of beverage and confectionery products and are committed to providing a wide range of choices for all individuals.

Our Welch’s juices are manufactured in our plant based in St Catharines, Ontario Canada.

Thank you for taking the time to contact us. We hope that you will continue to purchase and enjoy our products.

Sincerely,

Consumer Relations
[www.welchs.com]

Mott’s (Cadbury Schweppes)

From: Consumer.Relations@[deleted]
Subject: Your Inquiry

Thank you for contacting us about Mott’s Juice. Your comments and inquiries are appreciated because they provide valuable feedback about our brands.

Mott’s buys apples from independent growers, primarily in the North Eastern USA and Canada. We buy several different types of apples and blend them to come up with the great Mott’s taste. Varieties include Golden Delicious, Courtland, Rome, Ida Red, MacIntosh, York Imperial and Rhode Island Greening. Because our demand for high quality apples is tremendous, it may become necessary for us to reach out to growers in other countries for apple concentrate only. These growers must meet the same stringent standards as our USA and Canadian growers.

The finished product is manufactured in the United States. All our juices are pasteurized at 180ºF. Our products will be stamped with information on where the concentrate is from.

If you have further questions, please feel free to contact us at [deleted].

Cadbury Schweppes has been making great brands that people love for more than 200 years. We are proud of our family of beverage and confectionery products and are committed to providing a wide range of choices for all individuals.

Thank you for taking the time to contact us. We hope that you will continue to purchase and enjoy our products.

Sincerely,

Consumer Relations

Manufacturers that have not responded

  • Allen’s / Rougemont / www.lassonde.com: No response
  • Delmonte / www.kraftcanada.com: No response
  • Minute Maid / www.minutemaid.ca: No response
  • Old South / www.oldsouth.ca: No response
  • True Blueberry / www.trueblueberry.com: No response
  • V8 / Campbell Company of Canada / www.campbellsoup.ca: No response
  • Vergers Paul Jodon / Traditions / www.vpj.ca: No response