While a reviewer starts the feedback cycle, registered owners can have the last word by adding a TripAdvisor Management Response. The Management Response feature allows you to provide direct feedback and add your perspective on each review. Since only one review per experience can be submitted – and no additional comments can be added to the thread – your Management Response becomes the final word on that review.
This article by TripAdvisor helps you, as a tourism business:
- Write Strong Responses
- Address a Negative Review
- Have the Last Word on a Positive Review